Support services | Career Development and Education
From Band 2 Beginnings to Inspirational Leadership: Building a Fulfilling Career in the NHS
Administrative and clerical roles are the backbone of the NHS, offering vital support that ensures patients receive the care they need. For Alex Kimber, what began as a temporary administrative role became a 17-year journey of growth, innovation, and leadership. Now the Trust Outpatient Manager at University Hospital Southampton (UHS), Alex’s career is a testament to the opportunities available within the NHS for those ready to seize them.
Finding Purpose: A Bold Step into the NHS
When Alex began studying History and Politics at university, his career path was anything but clear. Part-time jobs came and went, and the idea of a future career remained uncertain. Everything changed when he took an administrative role in the ophthalmology department at UHS. This temporary position opened his eyes to the diverse opportunities within the NHS.
“I studied History and Politics because I enjoyed it, rather than knowing what career I wanted to do,” Alex reflects, “But working in the NHS gave me a sense of purpose, and I realised I wanted to focus on it full-time.”
Determined to dedicate himself fully to this newfound calling. Alex made the bold decision to leave university and focus on his NHS career. It was a pivotal moment that shaped his future while demonstrating the incredible growth opportunities available.
Building Foundations: Diverse Experiences in the NHS
Alex’s early years in the NHS were marked by variety and exploration. From reception work in outpatient departments to acting as an AMD coordinator. He learned how the NHS operates from the ground up. These roles not only built his confidence but also equipped him with transferable skills that would define his career trajectory.
“I worked across different outpatient departments doing clinic prep, working reception, and handling patient records. Each job taught me something.” Alex shares. “I worked with patients, collaborated with IT teams, and learned a lot about how hospitals work and where I could contribute.”
A significant breakthrough came when Alex was entrusted with managing the “Choose and Book” system—a national project improving referral processes between GPs and hospitals. Despite having no formal training at the time, Alex’s natural leadership and organisational skills shone through.
“I was asked to lead the ‘Choose and Book’ project. That was a big moment for me because I hadn’t done project management before. It was a pivotal moment.” Alex says.
Returning to UHS: A Place to Grow
After gaining additional experience at other NHS trusts, Alex returned to UHS in 2017. The decision was both practical and deeply personal.
“UHS feels like home,” Alex explains. “It’s the people, the culture, and how the systems work. It’s where I feel I belong.”
His return marked the beginning of a new chapter, one focused on innovation and collaboration. Working on digital projects, Alex spearheaded initiatives like digitising blood testing processes with barcode scanning, which enhanced patient safety and operational efficiency. These projects earned national recognition, with Alex’s team being nominated for the prestigious HSJ (Health Service Journal) Awards.
Lifelong Learning: From Hands-On Experience to Academic Excellence
One of the defining aspects of Alex’s career is his commitment to continuous learning. Despite leaving university early, Alex never stopped pursuing knowledge. In 2022, he completed a Level 6 Chartered Management Degree Apprenticeship with distinction, achieving a first-class degree.
“I left university early, but I’ve never stopped learning,” Alex emphasises. “The NHS supports so many development opportunities, from apprenticeships to coaching and mentoring.”
Balancing studies with work wasn’t easy. Alex credits his manager’s support and the NHS’s structured training for his success. He now champions these opportunities within his team, encouraging others to take advantage of the resources available at UHS.
“There’s always room to grow in the NHS. You can gain qualifications, learn new skills, or just keep developing in your role,” he adds.
Leading with Vision: Transforming Outpatient Services
In 2023, Alex stepped into the role of Trust Outpatient Manager. A position that brings together his wide-ranging experiences in project management, IT innovation, and operational leadership. This pivotal role allows him to shape strategy, enhance governance, and improve patient services in a meaningful way.
“I’m passionate about fostering collaboration and breaking down silos.” Alex reflects. “My focus is on improving patient experiences and teamwork.
One of Alex’s key initiatives is centralising outpatient booking processes—a crucial step in streamlining services for both patients and staff. By addressing inefficiencies and creating unified systems, Alex aims to reduce the complexity of patient journeys while ensuring that staff are equipped to provide the best care possible.
Additionally, Alex is spearheading efforts to establish new governance structures within UHS outpatients. These initiatives focus on creating spaces where all team members, from administrative staff to clinical leads, can voice their ideas and contribute to decision-making processes.
“The NHS is about supporting patients and staff,” Alex explains. “That’s what I try to achieve with the systems I put in place.”
Alex’s leadership is defined by his ability to bridge gaps across departments, fostering collaboration that ultimately benefits the entire trust. His role is a prime example of how innovative thinking and a commitment to teamwork can create real change in healthcare.
The Opportunity to Grow: Alex’s Advice
The NHS offers unparalleled opportunities to grow, both professionally and personally. For Alex, each stage of his career has been a chance to build skills, try something new, and contribute to meaningful change. For those considering a non-clinical career in the NHS, Alex offers this practical advice:
- Don’t be afraid to start small. “I started as a Band 2 in an admin role, and it taught me so much about how the NHS operates. It’s okay not to know everything—you’ll learn as you go”
- Learn from those around you. “Collaboration is key. Working with different teams has given me insights and skills I didn’t know I needed at the time but have used throughout my career.”
- Take advantage of development opportunities. “UHS offers so many development opportunities, like apprenticeships and mentoring. Taking advantage of these resources can change the course of your career.”
- Focus on transferable skills. “You don’t need clinical knowledge to succeed in the NHS. Transferable skills like communication, organisation, and problem-solving are essential. These skills let you make a meaningful contribution in any role.”
Alex highlights that growth within the NHS isn’t just about career progression; it’s about personal development: “The NHS is a place where you’re always learning, always growing. The difference you make makes it worth it.”
Starting in an admin role at UHS is just the beginning of an exciting career journey. With the right training, support, and ambition, you can progress from Administrator to Project Manager, from PA to Operations Lead, or from Secretary to Director. Whether you want to develop new skills, take on leadership responsibilities, or make a real impact in healthcare, UHS provides the opportunities to help you grow.
Your journey starts here – where will it take you? Click here to explore our open opportunities.
Related Blogs
From Sports Coach to NHS Innovator: How Yentel Found Purpose at UHS
More
Supporting Newly Qualified Professionals: The Impact of Preceptorship at UHS – Goda’s Story
More
From Childhood Dream to NHS Specialist: Lizzi’s Journey in Pharmacy
More